In the ever-evolving landscape of sustainable energy solutions, Emerging Cooking Solutions (ECS) stands as a beacon of innovation. Their mission is clear: to provide clean, affordable, and accessible cooking solutions across Africa, empowering communities while addressing pressing environmental challenges. However, like many rapidly growing organizations, ECS faced significant technical hurdles that threatened to limit their impact.
That’s where Osambit entered the picture. Over the course of three transformative years, we collaborated closely with ECS to design, build, and optimize a scalable platform capable of supporting their ambitious goals. This is the story of how a modest system evolved into a powerful digital infrastructure driving real change on the ground.
The Initial Challenge: A Limited Platform with Big Potential
When ECS approached Osambit, their existing technical platform was rudimentary at best. The system primarily served as a payment gateway, receiving mobile money transactions via Telerivet and forwarding raw data to a third-party CRM system. While functional, this setup lacked scalability, flexibility, and the necessary tools to support ECS’s growing customer base and operational complexity.
Understanding the Vision
At Osambit, we believe that every great product starts with understanding the client’s mission and long-term goals. Our first steps included:
- System Audit: A thorough analysis of ECS’s existing platform, including performance bottlenecks, technical gaps, and dependencies.
- Domain Discovery: Gaining a deep understanding of the clean energy space, ECS’s unique challenges, and operational workflows.
- Collaborative Roadmap: Partnering with ECS leadership to define a clear roadmap for technology development and growth.
Our objective was simple: Build a future-proof platform that scales with ECS’s vision.
The Transformation: Step-by-Step Evolution
What followed was an iterative, transparent, and highly collaborative development process. Over time, the initial payment gateway morphed into a robust platform for customer, stove, and operational management. Below are some of the key milestones achieved during this journey:
1. Moving Beyond CRM Integration
- Initially dependent on a third-party CRM, we gradually phased out that integration, replacing it with a custom-built CRM module tailored to ECS’s unique needs.
- This shift reduced costs, improved data control, and allowed for deeper customization of workflows.
2. Building a Delivery Management System
- To streamline pellets distribution logistics, we implemented a delivery management system.
- This feature enabled better coordination between warehouse teams, delivery personnel, and customers, improving delivery efficiency and reducing delays.
3. Introducing a Custom TCP Protocol for SupaMoto Stoves
- ECS launched a new smart stove, the SupaMoto Stove, which required seamless, real-time communication with the backend system.
- Osambit developed a custom network protocol on top of TCP, enabling secure, stable, and low-latency communication between devices and the platform.
4. Integration with Freshdesk for Customer Support
- A growing customer base meant an increased need for efficient customer support tools.
- We integrated Freshdesk, allowing ECS to manage support tickets, track customer interactions, and maintain high levels of customer satisfaction.
5. Building High-Level Dashboards and Granular Views
- To enable data-driven decision-making, we implemented intuitive high-level dashboards for senior management.
- At the same time, we built detailed views for granular insights into each stove, customer, and transaction.
6. Ongoing Enhancements and Optimizations
- Beyond these major milestones, the platform has seen countless enhancements, from performance optimizations to improved reporting capabilities and secure authentication mechanisms.
Each of these milestones was delivered with attention to detail, iterative feedback loops, and a shared commitment to quality and scalability.
The Impact: Technology That Drives Real Change
The transformation wasn’t just about building software - it was about enabling ECS to amplify their mission. Some of the tangible outcomes include:
- Scalability: The new platform supports thousands of devices and customers across regions without performance degradation.
- Efficiency: Logistics, communication, and support operations are streamlined, reducing manual overhead and operational bottlenecks.
- Visibility: Real-time dashboards and reporting tools provide ECS leadership with actionable insights for strategic decision-making.
- Cost Savings: Phasing out third-party tools reduced recurring costs and improved operational efficiency.
- Customer Experience: With tools like Freshdesk, ECS customers now receive faster, more effective support.
At its core, the new ECS platform isn’t just a technical solution - it’s a critical enabler for sustainable growth and meaningful impact.
Why Partnerships Like This Matter
The journey with ECS underscores Osambit’s core strengths:
- Our ability to understand complex domains and align technical solutions with business goals.
- Our commitment to scalability, flexibility, and long-term value.
- Our collaborative approach, working hand-in-hand with clients at every step of the journey.
Such transformations aren’t possible without trust, transparency, and a shared sense of purpose - values that drive every project at Osambit.
Recognition Through Platforms Like GoodFirms
Our collaboration with ECS is just one example of how Osambit helps organizations build robust, scalable, and future-ready platforms. Our commitment to excellence has earned us recognition on GoodFirms, a platform known for connecting businesses with trusted software development partners.
👉 Explore our profile on GoodFirms and discover how we can drive similar success for your business.
Looking Ahead: The Journey Continues
While we’ve achieved significant milestones with ECS, the journey is far from over. At Osambit, we remain deeply committed to:
- Introducing new features and capabilities to the ECS platform.
- Ensuring continuous optimization for performance and scalability.
- Supporting ECS in achieving their vision for a cleaner, more sustainable future.
This story is a testament to what’s possible when technical expertise meets shared purpose.
If your organization is looking for a reliable technology partner to build scalable, future-ready solutions, reach out to Osambit today. Let’s build something impactful, together.
